Privacy Policy

1. Introduction

ServerEye ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our server monitoring service.

2. Information We Collect

2.1 System Metrics

When you install the ServerEye agent on your servers, we collect the following system metrics:

• CPU Metrics: Usage percentages, load averages, frequency, temperature
• Memory Metrics: Total, used, available, cached, swap memory
• Disk Metrics: Usage, I/O statistics, mount points, filesystem types
• Network Metrics: Interface statistics, traffic volume, connection counts
• System Information: Hostname, OS version, kernel version, architecture, uptime
• Process Information: Running processes, CPU/memory usage per process

2.2 Account Information

When you create an account, we collect:

• Email address
• Username/display name
• Authentication credentials (hashed and salted)
• Secret keys for server authentication

2.3 Usage Data

We automatically collect information about your use of the Service:

• Access logs and timestamps
• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and features used

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide monitoring, alerting (coming soon), and visualization features
• Service Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraudulent activities and abuse
• Communication: To send you important notices about your account
• Support: To provide customer support and troubleshoot issues
• Analytics: To generate aggregated, anonymized statistics about service usage

4. Data Storage and Retention

Your data is stored securely in our databases:

• Time-series Metrics: Stored in TimescaleDB with configurable retention periods (default: 30 days for detailed metrics, 1 year for aggregated data)
• Account Data: Stored in PostgreSQL and retained until account deletion
• Logs: Access and error logs retained for 90 days for security and debugging purposes

You can configure data retention periods in your account settings. Historical data beyond retention periods is automatically deleted.

5. Data Security

We implement reasonable security measures to protect your information:

• Encryption: All data in transit is encrypted using TLS 1.3
• Encryption at Rest: Database encryption for sensitive data
• Access Control: Strict access controls and authentication for our staff
• Secret Keys: Server authentication using cryptographically secure secret keys
• Regular Audits: Periodic security audits and penetration testing

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell your data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Export your data in a machine-readable format
• Opt-out: Disable monitoring for specific servers at any time
• Retention: Configure data retention periods for your metrics

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your authentication session
• Remember your preferences and settings
• Analyze website usage and improve performance
• Provide personalized content and features

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

9. Third-Party Services

Our Service may integrate with third-party services:

• Telegram: For bot-based monitoring notifications
• Cloud Providers: For hosting our infrastructure
• Analytics: For usage analytics and error tracking

These third parties have their own privacy policies. We encourage you to review them.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: https://servereye.dev

For data protection inquiries, please include "Privacy Request" in your email subject line.